MEMBERSHIP POLICIES & CLUB RULES

24 Hour Fitness (24 Hour) designed the Membership Policies ("Policies") and the club rules, including rules listed here and rules posted in clubs ("Rules") to ensure a safer and more enjoyable environment in which to exercise. So, please be thoughtful and observe the Policies and Rules that you, and all members, have agreed to follow. 24 Hour may, in its sole discretion, modify the Policies and Rules without notice at any time. It's your responsibility to know and follow the most current Policies and Rules. All approved signs posted in a club or on the premises shall be considered a part of the Policies and Rules of 24 Hour.

The following Polices and Rules replace all previous Policies and Rules. If there is any conflict between these Policies and the posted club Rules, these Policies and Rules apply. The current Policies and Rules are also available on the 24 Hour website at http://www.24hourfitness.com/membership/member_policies/.

• We follow state and local public health mandates and evolve our protocols based on current directives. Please see your club for the latest guidelines on face masks, vaccinations, social distancing and more
• Wipe down any fitness equipment before and after your workouts
• If you have been exposed to or had any symptom of COVID-19 in the past 14 days or if you become ill, please do not come into the club

24 Hour seeks, enrolls and maintains memberships without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation or age. It is further club policy that no circumstance or conduct undertaken by club personnel shall have the effect of discrimination on the basis of any of the aforementioned classifications. All club members shall have full and equal access to the club facility. All members with disabilities shall be entitled to reasonable accommodations for their physical and mental impairments. Any member who believes that they have been/are being treated unfairly on any of the aforementioned matters should first report to club management or to 24 Hour at 1 (800) 432-6348.

As set forth in 24 Hour's Equal Opportunity Policy, all members shall have full and equal access to the club facility. Consistent with this Policy, all members shall have access to the restroom and locker room facilities that correspond to the member's gender identity, regardless of the member's sex assigned at birth. For example, transgender women (who were born male but identify as female) are permitted to use the women's facilities, and vice versa for transgender men. Each member should determine the most appropriate option for her/him/themself. Any member who has a need or desire for increased privacy, regardless of the reason, will be provided access to a single-person facility, when available. No member, however, shall be required to use such a facility. Any member who believes they have been/are being treated unfairly on any of the Equal Opportunity Policies above should report to the club management or call us at 1 (800) 432-6348.

Please consult our Privacy Policies for a description of our practices with respect to collection, sharing and privacy of your personal information. Both our Website Privacy Policy (covering information we collect through our website) and our general Privacy Policy (covering information we collect offline, such as when you sign up at one of our clubs) are located on our website at www.24hourfitness.com/

You must check in at the front desk on each club visit by enrolling in (1) the Touchless Check-In System using the 24GO® app, or (2) the Cardless Check-in system using your finger scan and a 10-digit check-in code (such as your phone number), or (3) bringing in an original government issued photo ID. You are not required to enroll in either the Touchless Check-in or Cardless Check-in systems. Please visit our website at www.24Hourfitness.com for more information. *Photo IDs can be an original driver's license, state ID, student ID, military ID or passport. For more information about the Cardless Check-in system please check our website at https://www.24hourfitness.com/search?query=cardless+check-in

24 Hour will only freeze your membership if you are in good standing, all initiation fees are paid, you are current on your membership dues and Annual Fee, and you provide at least ten days’ notice. If you have a Commitment Agreement and freeze your membership within the Commitment period, your Commitment period and obligation will be extended for the amount of time your membership was on freeze.

There are four circumstances that may qualify you for a freeze: Medical Disability (3-6 months), Extended Volunteer Assignment (3-6 months) or Temporary Employment Transfer (3-6 months), Active Duty Military Transfer (no Min or Max). In order for you to qualify for a freeze, you must provide 24 Hour with written verification from your physician, or a copy of your transfer, deployment or extended volunteer assignment orders, or verification from your employer, on company letterhead, that you are being temporarily transferred more than 25 miles from the nearest 24 Hour location to which you have access. 

Extended Freeze: You may request an extended freeze for reasons other than those listed above. The maximum length of an extended freeze is 12 months. If 24 Hour does not receive notification to reactivate or further extend your freeze within 12 months, your membership agreement may be terminated.

Dues During Freeze: No further dues will be collected during your approved freeze and your right to access 24 Hour facilities during the freeze will be suspended. Notwithstanding the foregoing, you will still be required to pay an Annual Fee (plus applicable taxes), as provided in your membership agreement, during your approved freeze so long as your membership is in effect. In the event your membership is prepaid, the term of the prepaid membership shall be extended, without further dues, for the same period of the freeze. Except for military freezes greater than 6 months or unspecified, your membership will be reactivated and your monthly EFT or credit card charge will automatically resume at the end of your freeze period. 

24 Hour encourages you to bring friends, relatives and business associates for a guest visit. We strongly recommend that you make an appointment for your guest's visit and a tour/orientation may be required. Guests must check in at the front desk, complete a registration, be at least 18 years old and sign a medical release waiver. A parent or legal guardian may bring a 16 or 17 year old minor as a guest if the adult member agrees to sign the appropriate release forms. 24 Hour may restrict the number of guests and times you may bring guests. If you have a Buddy Pass as part of your membership you as the host member must always be present for a Buddy to access the club. Buddies must check in at the front desk with their host, complete a registration, be at least 18 years old (12 with a parent or guardian) and will be required to sign a medical release waiver. Minors wishing to use 24 Hour facilities on a Buddy Pass will be required to have a parent/guardian present during the first visit to register the minor Buddy and sign a medical release waiver. Buddies may not utilize any 24 Hour Facility on a Buddy Pass without their host member being present at all times. If a Buddy attempts to enter the facility without their host member or violates club rules the host’s and Buddy’s right to access 24 Hour’s facilities may be permanently revoked.

Availability of Facilities: 24 Hour facilities or services, including but not limited to, classes, equipment, babysitting, basketball, saunas, whirlpools or pools may have limited hours, be discontinued altogether at anytime, or be offered on a “first come first serve” basis. 24 Hour reserves the right to charge a separate participation or reservation fee for any or all of these facilities or services. Use of 24 Hour facilities or services are authorized and limited pursuant to your membership agreement.

Conflicts Regarding Use: Please don't linger on the equipment because other members may want to use it. No member should monopolize the equipment or weights. If there is a sign-up list for the use of the equipment and a maximum time limit on its use then the directions for the use of the sign-up list are part of the club Rules and 24 Hour expects all the members to follow them. In short, observe gym etiquette. If there is a conflict over use, let 24 Hour management resolve it.

Sports Courts & Specialty Classes: 24 Hour has specific procedures and Rules and may charge you for the use of the sports courts and special classes. Please see the front desk or read the posted information for these activities.

Pool, Whirlpool, Sauna & Steam room: 24 Hour requires you to shower before using the pool, whirlpool, sauna or steam room. There are only lifeguards on duty at a few 24 Hour facilities. Check clubs for further details. The use of the pool, whirlpool, sauna or steam room are at your risk. While using the pool, you cannot jump lanes, dive or engage in horseplay. Lap swimmers have priority over casual swimmers. You must also follow the specific Rules that certain 24 Hour clubs post regarding the use of the pools, whirlpools, saunas, and/or steam rooms in 24 Hour facilities.

Weights & Other Equipment: There are specific Rules posted regarding the use of the weights and other equipment in 24 Hour facilities. As a courtesy, please replace the weights on the rack after you use them and wipe off any benches after your use.

No Solicitation: 24 Hour facilities are provided for the private use of club members only and are not open to the public. Any solicitation within any club is absolutely forbidden. This includes, for example: solicitation for profit, political purposes or any other reason; use of petitions; distributing or posting leaflets, notices or advertising anywhere in a club facility; or leaving multiple copies of leaflets or other papers in any club.

Please check with the front desk for Club specific Rules. You and your minor agree to follow all of 24 Hour Fitness’ Membership Policies and Club Rules. Should you and/or your minor fail to follow any of 24 Hour’s Membership Policies or Club Rules, 24 Hour Fitness reserves the right to revoke any permission for you and/or your minor to access its Facilities or otherwise restrict or prohibit access to its Facilities at any time for any or no reason, as determined in 24 Hour Fitness’ absolute sole discretion.

Minors 12 - 17: You must be at least 12 years of age to use 24 Hour Fitness Facilities. Minors need not be accompanied by a parent or guardian if the minor is a member and their parent or guardian signed the financial guaranty or if the minor is a guest and the parent or guardian signed the Release of Liability. 24 Hour Fitness reserves the right, in its discretion, to require that a parent or guardian accompany a minor.

Minors Under 12: You may not use 24 Hour Fitness Facilities, be on the workout floor, on the basketball court, or in the wet areas (such as the pool or sauna) at any time, unless the minor is participating in a 24 Hour Fitness approved youth program.

24 Hour Fitness does not permit children over six years old of the opposite sex in the locker rooms with the exception of Restroom and Locker Room Accessibility-Transgender Equal Opportunity Policy.

24 Hour Fitness provides lockers for members to use only while working out in the gym. You should always use a lock to protect your property. Do not leave any valuable property in a locker at any time. 24 Hour is not responsible for any theft of or damage to your property. If you leave a lock on a locker while you're not in the gym, 24 Hour will consider your property abandoned and has the right to cut off the lock. If you leave your property, 24 Hour shall have the right to donate your property to charity.

No Alcohol, Drugs, or Smoking: You cannot engage in any activity at 24 Hour while under the influence of illegal drugs or alcohol. 24 Hour does not permit smoking, alcohol, or illegal drugs, including steroids, in any of its facilities.

No Weapons: No weapons of any kind are permitted in 24 Hour facilities.

Photos/Filming: Taking photos or filming of others is not permitted without their prior knowledge and consent, and under no circumstances is any photography or filming permitted within the locker room, steam room, or sauna areas.

Food & Beverages: 24 Hour reserves the right to limit the consumption of food or beverages in workout areas.

Personal Training: No member may train another member for compensation. If 24 Hour determines that such training occurs at a 24 Hour facility, the trainer and/or trainee may lose their membership.

Outside Equipment: 24 Hour reserves the right, in its sole discretion, to limit or restrict the use of outside equipment in the club.

24 Hour requires you to wear appropriate clothing and footwear while in its facilities such as gym shorts, T-shirts (that cover your chest), undergarments or tights with all apparel, jogging, aerobic and sweat outfits, clothes that have not been torn or altered. Street clothes/shoes and jeans are not appropriate. Shower shoes and swimming suits are all right in the pool area, but cutoffs are not. Racquetball/basketball shoes are required on the courts. No street or black-soled shoes permitted. Being barefoot in the general workout area is prohibited. 24 Hour Fitness recommends closed toed shoes be worn on the general workout floor at all times, and wearing opened toed shoes or socks alone is at your own risk.

Carrying a workout towel is recommended. Please use the cleaning station supplies to wipe down equipment after use.

While in 24 Hour facilities, 24 Hour does not permit and will not tolerate any inappropriate conduct. Such conduct includes, without limitation, using loud, abusive, offensive, insulting, demeaning language, profanity, lewd conduct or any conduct that harasses or is bothersome to members, guests or 24 Hour employees.

If any member or guest violates any of the Policies or Rules, 24 Hour will ask that person to stop or leave. A member’s violation of any of the Policies or Rules may also cause 24 Hour, in its sole discretion, to terminate that person’s membership and/or other agreements.

Use of steroids to increase strength or growth can cause serious health problems. Steroids can keep teenagers from growing to their full height; they can also cause heart disease, stroke, and damage liver function. Men and women using steroids may develop fertility problems, personality changes, and acne. Men can also experience premature balding and development of breast tissue. There are also civil and criminal penalties for the unauthorized sale, use, or exchange of anabolic steroids.